G U R U G

Microsoft Dynamics CRM is a complete customer relationship management solution for businesses. Maximize the impact of your marketing efforts and increase sales by combining campaign management, business intelligence, and social insights. Users can harness the power of cloud computing by moving their CRM to the cloud, choose to deploy locally or get the best of both worlds with a hybrid deployment. Microsoft Dynamics CRM combines sales, marketing, and customer service in one place so you can manage everything efficiently. Our solution sows the seed of customer satisfaction, brand loyalty, and you can eat the ripe fruit of a strong customer relationship tree afterward. Add to that the capabilities of marketing automation, sales force automation, and customer service automation, and you get a CRM that helps you get a higher return on investment with less effort and investment.

Marketing

  • Customer segmentation
  • Data extraction and cleaning
  • Campaign planning and execution
  • Analysis and reporting
  • Marketing/Sales Collaboration Tools
  • Information exchange portals

Sales

  • Prospects and Lead Management
  • Account and Contact Management
  • Campaign planning and execution
  • Territory Management
  • Quick access to products, prices, and offers
  • Sales analysis with forecast
  • Offline and on the go access

Service

  • Manage cases and interactions
  • Product and contract management
  • Service planning
  • The workflow between teams and groups
  • Reporting and analysis of services
  • Knowledge base management

To compete and win in today’s highly competitive business landscape; Your company will have to be one step ahead of the race. Microsoft Dynamics helps achieve this by helping your marketing, sales, and service teams achieve the best results. More importantly, it enables these teams to provide seamless customer support using social media tools preloaded with Microsoft Dynamics. 

With valuable social insights, you can easily measure the impact of your brand by analyzing the social perception of your user base. In addition, it can indicate areas for improvement that are a benchmark for future improvements. With support for 19 languages, including six native languages, Microsoft Dynamics CRM makes getting your message across and spreading like lightning.

Whether you integrate Microsoft Dynamics CRM with other Microsoft services and technologies or use it as standalone software, you can easily take care of your customers. Take control of your social network with Microsoft Dynamics CRM and deliver an unforgettable customer experience to build lasting relationships with your customers.