- – Native voice
- – Integrated case management
- – Customer support timeline
- Email: info@gurug.com
- phone:+1 334 446-5235
Guru Group Build, maintain and capitalize on the customer journey with Dynamics 365 Customer Service. An integrated, data-driven software solution that helps shorten and optimize sales cycle, personalize customer service experience, and enhance customer loyalty. Turn valuable customer insights into successful business decisions
Provide self-service support
Automate self-service with virtual agents and rich knowledge base portals.
Tailor customer engagements
Personalize customer interactions using connected experiences.
Elevate agent effectiveness
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Optimize service operations
Use AI-driven insights and analytics to improve agent and customer experiences.
Earn customers for life
Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.
- – Built-in transcription and translation
- – Real-time sentiment analysis
- – Context-driven agent suggestions
.png)
- – Embedded IoT data
- – Agent alerts
- – Visibility into issue history
